When a corporate client booked a charter for the wrong date, our expertise was needed to keep his itinerary on track.
Getting a client to an important business meeting
A customer in India asked us to help plan his upcoming business trip to the United States. Having sorted his own international air travel by booking a scheduled flight to New York City, he needed us to arrange a private jet charter to get him from there to a meeting on Rhode Island. Despite a last-minute change to the client’s travel dates, our offices in both countries worked together across time zones to pull off a seamless itinerary.
Our Solution
Route: New York City > Providence
Aircraft: Cessna Citation VI
Our team offered a solution the very next day, securing a midsize business jet within the client’s budget. After being told we’d mistakenly been given travel dates for March instead of April, we quickly overcame the discrepancy and rearranged the charter for the correct dates.
We handled every step of the client’s travel from New York City to Long Island, arranging ground transfers to and from the airport and ensuring a smooth transition through the private terminal in each location. Working with the operator to offer a flexible departure time, we made sure the crew in NYC were prepped and ready for boarding as soon as he arrived.
Upon landing in Providence, a member of our team was there to assist the client from immigration through to the car we’d arranged to pick him up. Thanks to our careful planning, he arrived at his destination ahead of schedule with plenty of time to get to the meeting.
The Finer Details
Flexible Solution: We acted swiftly to resolve the discrepancy with travel dates, remaining proactive and consistently following up to verify the itinerary details.
Bespoke Catering: Taking the time to understand the client’s preferences, we further enhanced his experience by sorting onboard catering from a top local supplier.