We were tasked with arranging a life-saving charter to a hospital in Singapore.
Arranging the urgent evacuation of a patient in Malaysia
There was no time to lose when we were tasked with coordinating an urgent medical evacuation from Malaysia. The patient was suffering a life-threatening aneurysm and an aircraft charter was the quickest way of getting him to a hospital in Singapore for treatment. Our experts sprung into action to get things moving.
Our Solution
Route: Penang > Seletar
Aircraft: Gulfstream G100
We needed an aircraft that could accommodate the patient, his wife, his brother, a doctor and a nurse. Our team proposed a solution in under 10 minutes, sourcing a midsize jet from a local operator with experience in medical evacuations.
Working around the clock to expedite the charter, we quickly secured discharge and acceptance letters from the two hospitals and liaised with the operator to ensure everything was in place for a smooth journey.
The Finer Details
Personal Service: The patient’s wife had never chartered before and was extremely anxious about her husband’s health. We showed patience and understanding throughout, explaining every step of the process and providing regular updates for extra assurance.
24/7 Communication: Our experts were available out-of-hours to handle any queries and finalise details, ensuring not a single minute was lost in saving the client’s life.