How ACS Works

Every client of ACS worldwide is allocated and account manager who’s job it is to provide the client with the best charter solutions in the quickest possible time. They are trained to get to know what the customers requirements are so that they can provide the perfect charter solution quickly and effectively every time. ACS has account managers worldwide who all work in teams of 4 ensuring that should your personal contact not be available for a short time, you will be able to speak to someone who can help. For flights in different regions, our different international offices all work together to find the best solution using local knowledge. All account managers have knowledge of a huge range of different aircraft types, not just a particular category. This means that you can speak to the same person for any charter enquiry you may have.

ACS phones are manned 24/7, 365 days a year by trained staff not a call centre and any one of them can deal with your charter request day or night whatever your cargo. Each charter is monitored closely and any updates are reported to the client including airport slots, loading and unloading as well as weather conditions which may affect air traffic. Post flight, all the flight times and details are reported back to the client which enables feedback from the customer ensuring that our standards continue to be kept high.